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Helpdesk Technician

Helpdesk Technician

Job Location 
VA-Ft. Belvoir
# of Openings 
1
Security Clearance 
Public Trust
Percentage of Travel Required 
0%
Type 
Regular Full-Time

More information about this job

Overview

Provide helpdesk support for a diverse and ever-changing suite of internet-based enterprise computer applications that are built, managed, and maintained by the expert team of in-house developers and used by a restrictive client base of over 12,000 personnel worldwide.

Responsibilities

  • Responsible for an overall understanding of each and every application to enable intelligent discussion as the Tier I Service Desk operations with the client
  • Escalate issues and work with disparate teams to resolve issues

Qualifications

  •  Education:
    • Bachelor’s degree preferred
  • Required Knowledge/Experience:
    • 2+ years of experience with helpdesk
    • Experience in the federal government and DoD preferred
    • 2-years experience with Microsoft Office Suite
    • Exceptional basic computer skills
    • Preferred Knowledge/Experience: 
    • Excellent problem solving skills
    • Excellent customer service skills
    • Attention to detail
    • Self-starter and ability to work as part of team

Other Responsibilities

  • Perform other tasks consistent with the goals and objectives of the department/contract
  • Perform other duties as assigned by Project Manager

 

Invest in a company that invests in you! Moss Cape provides its employees with ample opportunities for career growth and development. Tuition reimbursement is offered to help employees further their education and skillset. Other perks include Open Leave, 401k matching with immediate vesting, Medical, Vision, and Dental coverage.

 

EEO/AA Employer Minorities/Females/Vets/Disability

 

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified